We're Here to Help
Our support team is dedicated to ensuring your fundraising success. Get the help you need, when you need it.
Our Support Approach
At Sunrise Fundraising, we believe great support is essential to your success. Whether you're just getting started or running your tenth fundraiser, we're here to help you every step of the way.
Our support team combines technical expertise with fundraising knowledge to provide you with solutions that work. We don't just answer questions—we help you succeed.
All of our support representatives are US-based, ensuring clear communication and understanding of your fundraising needs.
How to Get Support
In-App AI Assistant
Get instant answers to your questions using our AI-powered assistant. Available 24/7 directly within the platform.
Help Center
Browse our comprehensive knowledge base with articles, guides, and tutorials covering all aspects of the platform.
Email Support
Send us an email and we'll respond within 24 hours. Perfect for detailed questions or issues.
Phone Support
Speak directly with a support specialist. Premium plan customers get phone support 7 days/week.
Training Sessions
Schedule one-on-one training sessions to learn advanced features and best practices.
Video Tutorials
Watch step-by-step video guides covering common tasks and platform features.
Support Hours
All times are in Pacific Standard Time (PST).
Help Articles
Browse our comprehensive knowledge base for answers to common questions and step-by-step guides.
View Help Articles